- Service Department Manager
Nasatka Barrier, Inc. seeks a highly professional Service Manager to manage the day-to-day provision of preventative maintenance and repair of access control point perimeter security equipment, including vehicle barriers, bollards, crash-rated gates, and other perimeter/checkpoint security equipment. The Service Manager is an experienced administrator who will develop and execute effective policies and procedures to ensure superior response times, quality, and efficiency in providing services to Nasatka customers. Specific duties will include management of staff and front-line supervisors, coordination of scheduling, management of technician resource utilization, and driving performance. The Service Manager will have advanced customer service skills and act as a liaison between senior management and Nasatka’s customer base.
Minimum of 4 years management experience in a customer service setting. Experience in managing services of hydraulic, mechanical, electrical, and/or electro-mechanical systems of comparable complexity to Nasatka Barrier products preferred. Superior customer service skills and experience with CRM systems and utilization models required. Excellent organization skills required, including experience in developing and managing performance standards for various positions within a customer service organization. Computer skills, including MS Office required. Proficiency in MS Project preferred. High School Diploma or equivalency required. Bachelor’s Degree preferred.